How long does it take for my order to be processed and shipped?
How long does it take for my order to be processed and shipped?
Orders for physical products are prepared and handed over to Correos Express on the next business day. Delivery time within mainland Spain is 24-72 hours. For made-to-order products (such as canvases or supports), preparation may take longer.
Do you ship to everyone?
Do you ship to everyone?
Currently, we ship from our website to the Peninsula, Balearic Islands, Canary Islands, and Portugal.
If you are from another country, we can arrange shipping. Contact us for more information.
International shipments and shipments to special territories may have customs costs that are the responsibility of the customer.
What happens if I'm not home when my order arrives?
What happens if I'm not home when my order arrives?
Correos Express will make two delivery attempts. If you are unavailable, the package may be held at a post office or collection point for 15 days. If it is not collected, it will be returned to our facilities and reshipping will be charged separately.
Can I change the shipping address after placing the order?
Can I change the shipping address after placing the order?
Yes, provided you notify us within the first 12 hours after purchase. If the package has already been shipped, it won't be possible.
How can I find out where my order is?
How can I find out where my order is?
Once your order has been shipped, you will receive an email with the tracking number. You can check its status on the Correos Express website or in the "Track My Order" section.
Can I make an exchange or return?
Can I make an exchange or return?
Yes, please see the Returns and Exchanges page for more information.
-Physical products: 14 calendar days from receipt, provided they are in perfect condition and unused.
-Online courses: 14 calendar days from the purchase date, provided that the content has not yet been started.
-Courses + kits: the kit can be returned within 14 days if it is intact; the course only if it has not been started.
What happens to items on sale?
What happens to items on sale?
In case of return, the promotional amount paid will be refunded, not the original price. Exchanges will also be processed based on this promotional amount. If the order included a gift, this must also be returned.
How do I gain access to the online courses?
How do I gain access to the online courses?
Once the purchase is complete, you will receive an email with your login credentials for the platform.
How long do I have access to the course?
How long do I have access to the course?
Access is unlimited and permanent; see more information on the Online Training page.
How long do I have access to the course?
How long do I have access to the course?
The kits include all the materials needed to complete the course project, selected and prepared by our team so you don't have to worry about a thing. They are available for shipping within Spain only (see conditions for the EU).
👉 You can see all available kits in our Course Kits section.
What do private lessons consist of?
What do private lessons consist of?
These are exclusive sessions with Eva Jurado, designed to delve into resin techniques, resolve specific doubts, immerse yourself in your creative process with Eva Jurado, and live a personalized learning experience.
👉 You will find all the information in the Private Classes section.
Regarding the original, personalized works...
Regarding the original, personalized works...
Eva works primarily on commission. Each piece is unique and requires a careful creation process that can take between 2 and 4 months , depending on the workload.
On our website you can consult the catalog of available works , examples of previous works for inspiration and all the information about the conditions for acquiring an original work .
👉 Discover more in the Original Works section.