Returns & Exchanges
Last updated: 2 October 2026
Here we explain how to return or exchange a product, how to cancel a course and what happens if something arrives damaged. Each type of purchase has its own rules, so look for the section that applies to you.
1. Supplies (resin, pigments, panels, kits)
You have 14 calendar days to withdraw from your purchase without giving any reason. They are counted from the day you receive the order (if it arrives in several parcels, from the day you receive the last one).
How to do it:
- Write to us at info@greenmaiden.art within those 14 days saying that you wish to withdraw, with your order number and the products you’re returning. If you prefer, you can use the withdrawal form at the end of this page, but it isn’t mandatory.
- We’ll reply confirming that we’ve received it and giving you the address to send the parcel to.
- Send us the products within 14 calendar days of notifying us.
Who pays for the return: the cost of sending it back is yours, unless the product is defective or we sent you the wrong item.
What we refund: the price of the products and also the shipping costs you paid when you bought them (up to the cost of the cheapest standard shipping we offer). We refund you within 14 calendar days of you telling us you wish to withdraw, using the same payment method you used. We may wait until we receive the products, or until you send us proof that you’ve shipped them, before issuing the refund.
Condition of the product: you can open the box to check the product, just as you would in a shop. But if a container of resin, pigment or other material has been opened or used beyond that, the product can no longer be resold. In that case we’ll deduct the loss in value from the refund, which may be up to the full price of the product.
2. Online courses and digital guides
You have 14 calendar days from purchase to withdraw from an online course or a digital guide.
Because access is immediate, the law provides an exception for digital content (article 103.m of the Spanish General Law for the Protection of Consumers and Users): if, when buying, you give your express consent to start right away and accept that you thereby lose the right of withdrawal, that right ends as soon as you start the course (watch a lesson or download materials) or download the guide.
To withdraw, write to us at info@greenmaiden.art within those 14 days with your order number. We’ll refund the amount within 14 calendar days, using the same payment method.
The free course included with some resins doesn’t change any of this: if you return the resin, section 1 applies.
3. Courses with a materials kit
These orders include a digital course and a physical kit, and each part follows its own rule:
- The course: as in section 2.
- The kit: as in section 1.
For example: if you haven’t started the course and you return the kit, we refund everything. If you’ve already started the course and you return the kit, we refund the kit. If the kit arrives with a defect, we replace or refund it at no cost.
4. In-person training (masterclasses and retreats)
If in the end you can’t come, you get a full refund during the 30 days after your booking. After that period, the amount isn’t lost: it remains as credit for any other in-person or online training of equivalent value.
To cancel your place, write to us at info@greenmaiden.art. If we are the ones who cancel or change the date and the new one doesn’t suit you, we refund everything you paid.
5. Commissioned artworks
Eva Jurado’s artworks are made to order and to your specifications, so there is no right of withdrawal once the commission has been accepted (article 103.c of the Spanish General Law for the Protection of Consumers and Users). Price, timing, payments and shipping are set out in writing in the quote you accept before work begins.
The same applies to any product we make according to your instructions or measurements.
6. If something arrives broken, defective or isn’t what you ordered
Write to us at info@greenmaiden.art with your order number, a few photos and a short description. The sooner you tell us, the sooner we’ll sort it out.
You can choose to have it replaced or repaired, at no cost to you. If that isn’t possible, we’ll refund your money or give you a price reduction. We cover the cost of the return shipment and of the new shipment.
Legal guarantee: physical products have a 3-year guarantee from delivery. Digital courses and guides have 2 years from when you receive them, and we also make sure your access works for as long as you have it. This guarantee does not cover normal wear and tear or damage caused by incorrect use or storage (for example, resin stored at extreme temperatures or used after its expiry date).
7. Exchanges
In addition to the above, if you want to exchange a product for another, you can do so within the same 14-day period and with the product unused:
- For a product of the same price: we send you the new one.
- For a cheaper one: we give you a voucher with no expiry date for the difference.
- For a more expensive one: you pay the difference.
- For exchanges, we take care of collecting the product you return to us. We process the exchange within 5 working days of receiving it.
An online course can be exchanged for another of the same price (or by paying the difference if it costs more), as long as you haven’t started the first one.
8. Promotions and gifts
If you return something you bought at a discount, we refund what you paid, not the undiscounted price. For exchanges we also count the amount you paid.
If you received a gift with your order, return it together with everything else. If you don’t return it, we’ll deduct its retail price from the refund.
Withdrawal form
You only need to fill it in and send it to us if you wish to withdraw from the contract. An email with the same information is also fine.
For the attention of: Green Maiden, S.L., C/ Besalú, 6, 43881 Cunit (Tarragona), Spain, info@greenmaiden.art
I hereby give notice that I withdraw from my contract of sale of the following goods / provision of the following service:
– Order number:
– Ordered on / received on:
– Name:
– Address:
– Signature (only if sent on paper):
– Date: